> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gpuoutlet.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers to common questions about costs, the success fee, introductions, security and the partner API.

<AccordionGroup>
  <Accordion title="What does GPU Outlet cost a buyer?">
    Nothing. Buyers pay GPU Outlet no fee. You pay the seller directly for the capacity, under the contract you agree with them.
  </Accordion>

  <Accordion title="How is the success fee calculated?">
    The seller pays 1% of each amount actually received from an introduced buyer. The base is the invoice amount the seller confirms with **Money received**. Each confirmed invoice gets its own fee invoice, in the same currency, rounded half up to the cent. The fee applies to contracts signed within 24 months of the reveal. See [Success fee](/selling/success-fee).
  </Accordion>

  <Accordion title="When is the success fee invoice due?">
    5 business days after you confirm **Money received**. Business days are Monday to Friday in UTC. Public holidays count as business days. If it is not paid by then, it becomes **Overdue** and you get one notification.
  </Accordion>

  <Accordion title="How do I pay the success fee?">
    By bank transfer. Open the invoice in **Finances** with **Open the invoice** and pay against that PDF. Then fill in **Payment reference (optional)** if you have one, and press **I have paid**. The invoice becomes **Paid** when the GPU Outlet team confirms the transfer. There is no card payment.
  </Accordion>

  <Accordion title="Does GPU Outlet hold the money?">
    No. The buyer pays the seller directly. GPU Outlet does not hold money between the parties, rent hardware or give access to machines.
  </Accordion>

  <Accordion title="Can I contract with the other company directly?">
    Yes, that is how it works. After the reveal, the contract, the invoices and the delivery are between the two companies. For sellers, the success fee still applies to contracts signed with that buyer within 24 months of the reveal.
  </Accordion>

  <Accordion title="As a seller, why can't I see the buyer's name?">
    Opportunities are anonymous until you accept. Before that, you see only the demand: capacity, region, start, term and budget. The buyer's notes are never shown. Press **Accept & reveal the buyer** to see the buyer's company, country and contacts. See [Opportunities](/selling/opportunities).
  </Accordion>

  <Accordion title="As a buyer, how do I contact the seller?">
    After the reveal you see the seller's legal name and country, not their contacts. The seller receives your company's contacts and reaches out to you. See [Buyer introductions](/buying/introductions).
  </Accordion>

  <Accordion title="What if I already know this buyer?">
    File an existing relationship claim on the introduction page within 2 business days of the reveal. Explain how you knew the buyer and attach evidence. If the GPU Outlet team approves it, no success fee is owed on that buyer. See [Seller introductions](/selling/introductions).
  </Accordion>

  <Accordion title="Is a bid binding?">
    No. A bid is a stated intention to buy at that price and a place in the ranking. No money moves, nothing is reserved, and you are never asked for a deposit or a card to bid. What a bid decides is who is introduced to the seller, and at what price. See [Bidding](/buying/bidding).
  </Accordion>

  <Accordion title="What happens when I win a lot?">
    You and the seller are introduced, exactly as when a seller accepts a match: you get the seller's legal name and country, the seller gets your company's contacts and reaches out, and the two of you contract directly. The seller pays the 1% success fee on what they receive; you pay GPU Outlet nothing. See [Bidding](/buying/bidding).
  </Accordion>

  <Accordion title="On a sealed lot, can the seller see the bids?">
    No. On a sealed lot no bid is visible to anyone until the lot closes, the seller included. Nothing computes a leading amount on a sealed lot before the close, so there is no figure being withheld from anybody's screen.
  </Accordion>

  <Accordion title="Does Reserve hold the capacity for me?">
    No. **Reserve** on a Radar card sends an inquiry about that listing. Nothing is set aside, and your company is committed to nothing. The capacity is reserved by the contract you sign with the seller. See [Reserve and confirmation requests](/buying/reserve).
  </Accordion>

  <Accordion title="Can I change a listing from a fixed price to an auction?">
    No. How buyers take a listing is answered when it is published and fixed there, because an auction promises a closing time to everybody bidding. Delist the listing and publish the capacity again to sell it the other way. See [Selling by auction](/selling/auctions).
  </Accordion>

  <Accordion title="Can one company buy and sell?">
    Yes. Use the **Buy** / **Sell** switch in the dashboard to change which screens you see. Your account and company stay the same.
  </Accordion>

  <Accordion title="Who can sign agreements for my company?">
    An **Owner** or an **Authorized signatory**. The signing page is prepared in the name of the owner or authorized signatory who joined your company first. It also needs the signer's name and position, and the company's legal name and registered address. See [Agreements](/account/agreements).
  </Accordion>

  <Accordion title="Which second factor apps work?">
    Any authenticator app that produces 6-digit time-based codes. You are asked for a code before two actions only: signing an agreement, and changing the legal name or country of a company that has signed one. Two-factor authentication cannot be turned off once set up. See [Two-factor authentication](/account/two-factor).
  </Accordion>

  <Accordion title="Is there an API?">
    Yes. The partner API covers Radar, requests, opportunities and introductions, using API keys you create in **Settings** → **API keys**. Radar inquiries and node submissions are available only in the partner API. Accepting and revealing, claims, invoices, signing and everything to do with auctions stay in the dashboard. See [Partner API](/api/introduction).
  </Accordion>

  <Accordion title="How do I get support?">
    Write to [help@gpuoutlet.ai](mailto:help@gpuoutlet.ai). Include your company name and the reference, such as `GO-…`, `DIN-…` or `FEE-…`. See [Support](/reference/support).
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="How it works" icon="diagram-project" href="/how-it-works">
    The lifecycle from listing to paid fee.
  </Card>

  <Card title="Support" icon="life-ring" href="/reference/support">
    How to reach the GPU Outlet team.
  </Card>
</CardGroup>


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